Keen People Engagement Hub

Presales Network Consultant

South West

Permanent

Full-time

Job ID:

32698

Summary

Company: Allied Telesis International BV Location: UK (Swindon)

Contact: Chris Dyke

Role/ Job Title

Network Solutions Architect/Presales consultant

Salary

£50,000 Basic + £10K commission

+ Car allowance £6K + Pensions, healthcare etc

Why does the vacancy exist? Replacement for a guy who just left

When did you last recruit a similar role? 18 months ago

What are the challenges you faced and anticipate this time? Market price expectations

How long has the role been live? 1 day

Who else is working the role? Internal/External This will be advertised using Linkedin etc but this will most likely not be advertised with any other agencies

How many CV’s and interviews have you had so far? None

What has stopped you from taking anybody on? Nothing

Which department or project does the role sit in?

UK Sales

Who will this person report to and what is that person’s background?

Chris Dyke – UK Sales Director

What, if any, line management duties? NA

Team size 6

Culture: Positive, supportive team, close

Dress code etc Casual unless visting clients then smart casual for technical staff

Main day to day responsibilities:

Supporting sales with network designs provided by sales or by partners/customers

Helping answer questions posed directly by partners/customers/sales people

Supporting sales with meetings with partners/customers/consultants

Helping with pre-staging, setup work for partners/clients

Help customers with installations/best practice

Help writing best practice and how to guides

Helping with training of partners/clients/consultants

Being available for stand duty and showing demonstrations and answering questions for sales/customers/partners

Occasional travel both inside UK and within Europe

What current and future projects will they be involved with?

LAN

WAN

Wireless

Security (Firewalls/UTMs)

What training can they expect to receive?

Technical certification on Allied product portfolio

INE/TechNuggets

Career progression prospects?

Possible options to move into training organisation

Potential European pre-sales leadership (as role doesn’t currently exist)

Package (Basic, Bonus, Car/ allowance, Benefits, Shifts, Overtime/ Flexi-Hours and Reviews)?

£50K Basic

£10K variable commission capped at 200%

30% bonus on achieving over 80% of annual target for either product, service or both – this has been hit constantly over the previous 3+ years

Possible spiffs to be defined

£6K car allowance for applicable petrol, diesel, hybrid or electric vehicle

Pension

Excellent Healthcare package

Essential Skills/ Certifications?

Good knowledge of LAN/Wireless technologies

Good WAN/Security background

Understanding of Cisco technologies including command line, DNA, ISE,

Communication skills

Confidence

Desirable Skills/ Certifications?

Aruba experience / Clearpass

Understanding of wireless design tools preferably Ekahau

Previous experience of leading technical training to new/existing engineers (once passed our train the trainer course)

Some post sales experience – this is not directly part of the role but as he will technically “own” some partners/customers this is desirable

Some programming experience

Good customer facing skills

What are the company’s/ role’s KSP’s?

We don’t directly have any but….

Customer ownership

Strive towards trusted advisor status

Ability to work in a small team, individually or leadership role

Self sufficiency (at times)

Time management is our own, completion of tasks in the agreed time period is critical

Flexibility – office, time, day to day tasks

Supporting others to grow

Interview process and timeframes agreed? (Receive/ Review CV’s, Interview Dates, Feedback, Hire)

Expect to see CVs by early Jan

Interview with myself soon after (in person)

Discussion with colleague in technical within a week (in person)

Further discussion with another technical colleague from Europe/US (remote) with a week

Possible interview with my boss (remote) within a week

Offer by end of Jan

Start in February ’24 if possible

Other

Read More Apply Now

Information Security Architect

London/Newcastle

Permanent

Full-time

Job ID:

32697

Summary

Page 1 of 4 Job description: Public Ethical IT Services Limited. 3 Church Close, Merton, Bicester, OX25 2NB

Junior 2nd LINE ENGINEER

Type: Full time employment

Location: Fully Remote working with scheduled site visits

Reporting to: Service Operations Manager

Ethical IT: Join Our Mission to Transform IT Support

At Ethical IT, we deliver high-quality, cost-effective, and sustainability-led ICT solutions

and have recently embarked on a journey of technical automations to remove the mundane from traditional IT support and enhance employee and customer experiences.

Why join us?

We’re a family – We prioritise the wellbeing of our employees and the environment, reflected in every decision we make.

We don’t sit still – Working with Ethical IT means that you will be regularly

exposed to the latest and greatest in technological advancements, as we keep our finger on the pulse of innovation.

We’re small, efficient and effective - We are a growing team of 14 full-time staff, supported by overflow teams of up to 60 engineers, and consultants.

We’re remote first – While this role is home-based, occasional travel to client sites (primarily in London) or for team meetups may be required.

We're looking for like-minded individuals to grow with us and explore the endless possibilities of technology. Is that you?

Join Ethical IT and be part of a unique and innovative work environment where your growth and our vision for technology go hand in hand.

Page 2 of 4 Job description: Public Ethical IT Services Limited. 3 Church Close, Merton, Bicester, OX25 2NB

Job Purpose.

• To provide remote and onsite second-line support to EIT customers

• To support the customer response team (first line) to resolve issues that come into

the service desk acting as a point of escalation for more challenging issues

• Ensure incidents are resolved in a timely manner to meet defined service level

targets

• To provide proactive management and maintenance of deployed customer

solutions to ensure effective delivery performance and operation

• Proactively resolve tickets assigned

• To participate as a project resource as required

• Participate in an on-call and site visit rota as required

Tasks and responsibilities

Information Security

• Learning, understanding, accepting and abiding by the companies ‘Information

Security Policy’ at all times.

• Following the various processes and procedures in accordance with the

Information Security Management System.

• Being vigilant and aware of any potential Information Security risks as outlined

within the various Information Security policies.

• Reporting any Information Security breaches in line with the Information Security Incident Management Policy.

• Keeping up to date on the latest Information Security trends and stoking

discussions within the business.

• Practicing and demonstrating a risk-averse approach in regard to the protection of information.

Technical Support and Implementation

• Good understanding of all Microsoft technologies.

• Install, configure and maintain windows server 2016/2019.

• Network Support Services – Layer 3 switches, routers and firewalls.

• Maintaining the integrity and availability of client Infrastructures.

• Proactive management and maintenance of all deployed solution

• Capacity and performance forecasting to ensure appropriate actions are taken to

ensure the continued delivery of contracted levels of service

• Execute System Change Requests for production systems

Escalation

• Be an escalation point for the customer response team to resolve challenging

issues

• Report relevant issues to third party

Page 3 of 4 Job description: Public Ethical IT Services Limited. 3 Church Close, Merton, Bicester, OX25 2NB

• Escalate jobs as appropriate to the Service Team Leader and Service Desk Manager

Project Support

• Contribute to programming support for application integration, data migration, and reporting projects under supervision of Project Manager.

Process Management

Support the Service Desk Team Leader to:

• Ensure all relevant service desk processes are documented

• Identify and highlight areas for process clarification and improvement and assist

with the required process review work

Knowledge Management

Working collaboratively with the Service Desk Team:

• Ensure all knowledge base documents are updated, and stored consistently in a

single system (ITGlue) and easily accessible by the team

• Work proactively to ensure that all knowledge information is maintained and

updated on an on-going basis

Miscellaneous

• Participate in a 24/7 on-call support rota as required

• Participate in conference calls with customers to resolve technical issues and

provide advice

• Ensure all time spent is logged against tickets in the system (37.5 hours per week)

• Attend client sites and provide on-site support as required

Knowledge and experience

• Minimum of 2 years’ experience of working in a level 1-2 support role or equivalent

within an ITIL customer service environment

• Solid understanding of IT principles

• Experience in the use of Connectwise Manage is desirable

• Experience of supporting, installing and modifying all version of Microsoft

Windows server up to Windows 2019 and standard Microsoft applications

• Good experience in installation, configuration and maintenance of Active Directory

Services, Group Policies and Office 365

• Capable of supporting MS Remote Desktop and Microsoft 365 environments

• Working knowledge of Software Packaging and Deployment solutions

• Some experience of VMWare or Hyper -V setup, configuration and support

• Demonstrable understanding of network infrastructure (Domains/Security/DHCP)

• Experience with web servers, mail servers, DNS.

• Basic competency in installation and administration of routers, switches and firewalls.

• Solid understanding of Backup principles and best practices

• Good networking skills, including knowledge and experience of IP Routing,

VLAN`s, QoS, POE and ACL`s / VPNs

Page 4 of 4 Job description: Public Ethical IT Services Limited. 3 Church Close, Merton, Bicester, OX25 2NB

• Understanding of Scripting languages (PowerShell)

• Experience of supporting technical projects

• Understanding and appreciation of ITIL Frameworks

• Experienced in training and developing junior IT staff

• Experience in working in an MSP is highly desirable

Qualifications and skills

• Demonstrable commitment to your continued professional development

• Understanding of the ITIL framework

• Demonstrable expertise in all activities associated with providing end user support

and problem resolution on complex and difficult infrastructure issues

• Extremely customer focused with the ability to develop and maintain strong

relationships with customer contacts at all levels

• Strong written and verbal communication skills – ability to establish effective

communication with internal and external contacts.

• Proven ability to identify and resolve challenging technical problems

• Sound judgement with demonstrable understanding of when and how to escalate

issues

• Strong organisational skills, able to manage multiple tasks and prioritise effectively.

• Very flexible, can-do attitude and able to quickly adapt to changing priorities.

• Able to work well both within a team and independently

• Ability to work with minimal supervision and manage a heavy workload

• Ability to train and mentor junior team members of the service desk

Benefits:

• 25 days annual leave + bank holidays (+1 day per year of employment up to 30

days)

• Access to Confidential helplines; Financial, Mental and Physical well-being

guidance

• Private medical insurance

• Life cover of up to 4x your salary

• New certification expenses covered (training, exam vouchers)

• 2 volunteering days per year

• Statutory company pension scheme

Read More Apply Now

Senior Network Engineer

London - Hybrid

Permanent

Full-time

Job ID:

32685

Summary

Are you a talented senior network engineer looking for a new challenge? Join our MSP client’s dynamic team, where you'll play a crucial role in designing, implementing, and managing high-availability network infrastructures for a diverse SME client base.

Key Responsibilities:

- Projects: Design, specify, and implement high-availability network infrastructure for 50-500 user environments.

- NOC Management: Oversee network monitoring and management, utilising RMM tools and other technologies to enhance our NOC operations.

- Service Desk Escalations: Act as a key point of escalation for our 2nd line service desk engineers.

Essential Duties:

- Design, specify, and manage comprehensive network solutions, ensuring seamless integration and optimal performance.

- Liaise with vendors and oversee installations, including hands-on deployment, configuration, documentation, and ongoing support.

- Troubleshoot and resolve complex network issues, while mentoring and upskilling team members.

- Lead NOC operations to maintain network performance, reliability, and security.

- Constantly improve technical and operational documentation, policies, and procedures.

- Foster a culture of continuous improvement, innovation, and knowledge sharing within the team.

Required Expertise:

- Routers & Firewalls: Expertise in SPI/DPI/UTM/next-gen firewalls, including routing and high-availability configuration.

- Switching: Proficient in Layer 3 switching and complex VLAN configurations.

- WiFi: Advanced knowledge of WiFi infrastructure, RF concepts, predictive design, wireless standards, and troubleshooting.

- Experience with major vendors like Arista, Cisco, HP Aruba, Juniper, Mikrotik, Ruckus, and Unifi.

Skills & Qualifications:

- Ability to develop project specifications, proposals, and respond to RFPs.

- Experience in producing detailed network designs and liaising with clients and vendors.

- Strong leadership skills with the ability to manage and mentor support teams.

- Excellent communication skills for effective client management.

- Highly organised, self-motivated, and adaptable to a fast-paced environment.

Desirable Certifications:

- CCNP Routing & Switching, CCNP Wireless, CCDP, CWNP CWNA, ITIL, Cybersecurity, Project Management

Your Values:

- Ambitious & Entrepreneurial: Ready to contribute significantly to the growth of the business.

- Problem Solver: Creative and resourceful, with a relentless drive to find effective solutions.

- Organised & Team-Oriented: Able to improve processes and work collaboratively.

- Calm Under Pressure: Maintain composure during network issues or outages.

- Passionate About Technology: Enthusiastic about using technology to achieve client goals.

- Responsible & Reliable: Committed to high standards and integrity in your work.

Our client is a fast-growing MSP specialising in high-performance, secure IT infrastructure for SMEs. Their clients span industries like financial services, healthcare, legal, consulting, and coworking. They are dedicated to continuous improvement and excellence in their work, fostering close relationships with clients and constantly seeking better ways to deliver their services.

Diversity & Work-Life Balance:

They truly value a diverse team and believe in a rich work-life balance. They encourage varied interests and activities outside of work, and we support pro-bono charity projects and are committed to being an inclusive employer, welcoming applications from all backgrounds.

Career Development:

We invest in ongoing training and qualifications for our team. As we grow, you'll have the opportunity to help shape and expand our high-performance service team.

Salary / Benefits:

- Basic Salary: £40k-£60k, depending on experience

- Annual Bonus: Up to 10% of salary

- Other Benefits: Private healthcare, flexible working

Read More Apply Now

Junior 2nd Line Support

REMOTE

Permanent

Full-time

Job ID:

32696